Terms & Conditions

General Terms and conditions for IT Support work undertaken by IT Support and Development Services Limited

1.    These general terms will apply where no other agreement is in force. Where these terms are used in conjunction with a specific agreement, any terms mentioned in that agreement will override these general terms.

2.    Charges will be based on a day rate of £650 / day unless agreed otherwise. Where days have not been agreed an hourly rate of £85 / hour will be charged and time may be charged for travel. Unless explicitly stated otherwise, all quoted prices exclude VAT.

3.    All daily charges will be made to the nearest day. Where an excessive number of long days is worked the right is reserved to charge on the basis of 7 hour days rather than calendar days. If this basis is used for charging, the method of calculation will be shown in the monthly report that accompanies all invoices.

4.    Where days / month have been agreed, invoices will be sent out on or as near to the 1st of each calendar month. Terms of payment are 14 days from the invoice date shown. Reports on work done for the period will accompany all invoices. Invoices based on hourly rates will be sent out immediately following work completion with 30 day terms.

5.    Travel and Subsistence charges will apply for work outside of the M25 area unless otherwise agreed. Mileage charges will be charged at 40p/mile. All other charges will be costs incurred. All Travel and subsistence charges will be charged plus VAT as per VAT rules.

6.    A surcharge of 10% of the total invoice including VAT, will be levied on the following months invoice for any payments received later than 60 days from the invoice date. This figure will then become a standard monthly excess charge until settlement of the invoice

7.    Any dispute regarding an invoice must be registered within the 30 day period to avoid surcharge and be recognised as a valid dispute.

8.    Where an account goes overdue into the next calendar month without an agreed dispute within the 14 day period from invoice date, all work on that account will cease until the dispute is resolved.

9.    The customer will have no title to any contracted deliverables until final settlement is received and confirmed.

10.    Where work being done relies on third party supplies to IT Support and Development Services Limited, no damages can be sought by the customer in respect of delays caused by failure to deliver by that third party.

11.    IT Support and Development Services Limited will not be responsible for any losses or damages that may result from use of systems, documentation or hardware developed and/or supplied by IT Support and Development Services Limited.

12.    Where a minimum number of days have been agreed per month, the standard charges for those days must be paid on a standing order or similar mechanism payable on the 4th of the month. Such standing billing will be payable in advance for the current month. A standard proforma invoice will be issued for the amount concerned for record purposes at the end of the relevant month so that pertinent notes may be added. Any extra work will be separately invoiced on 30 day terms.